Psy-Group offered its avatars for influence campaigns, boasting that they could plant the seeds of thought in people.
One evening in 2016, a twenty-five-year-old community-college student named Alex Gutiérrez was waiting tables at La Piazza Ristorante Italiano, an upscale restaurant in Tulare, in California’s San Joaquin Valley. Gutiérrez spotted Yorai Benzeevi, a physician who ran the local hospital, sitting at a table with Parmod Kumar, a member of the hospital board. They seemed to be in a celebratory mood, drinking expensive bottles of wine and laughing. This irritated Gutiérrez. The kingpins, he thought with disgust.
Gutiérrez had recently joined a Tulare organization called Citizens for Hospital Accountability. The group had accused Benzeevi of enriching himself at the expense of the cash-strapped hospital, which subsequently declared bankruptcy. (Benzeevi’s lawyers said that all his actions were authorized by his company’s contract with the facility.) According to court documents, the contract was extremely lucrative for Benzeevi; in a 2014 e-mail to his accountant, he estimated that his hospital business could generate nine million dollars in annual revenue, on top of his management fee of two hundred and twenty-five thousand dollars a month. (In Tulare, the median household income was about forty-five thousand dollars a year.) The citizens’ group had drawn up an ambitious plan to get rid of Benzeevi by rooting out his allies on the hospital board. As 2016 came to a close, the group was pushing for a special election to unseat Kumar; if he were voted out, a majority of the board could rescind Benzeevi’s contract.
Gutiérrez, a political-science major, was a leader of the Young Democrats Club at the College of the Sequoias, and during the 2016 Presidential campaign he attended a rally for Bernie Sanders. Gutiérrez grew up watching his father, a dairyman, work twelve-hour shifts, six days a week, and Sanders’s message about corporate greed, income inequality, and the ills of America’s for-profit health-care system resonated with him. Seeing Benzeevi and Kumar enjoying themselves at La Piazza inflamed Gutiérrez’s sense of injustice. He spent the week between Christmas and New Year’s knocking on doors and asking neighbors to sign a petition for a recall vote, which ultimately garnered more than eleven hundred signatures. Gutiérrez later asked his mother, Senovia, if she would run for Kumar’s seat; the citizens’ group thought that Senovia, an immigrant and a social worker, would be an appealing candidate in a community that is around sixty per cent Hispanic.
The recall was a clear threat to Benzeevi’s hospital-management business, and he consulted a law firm in Washington, D.C., about mounting a campaign to save Kumar’s seat. An adviser there referred him to Psy-Group, an Israeli private intelligence company. Psy-Group’s slogan was “Shape Reality,” and its techniques included the use of elaborate false identities to manipulate its targets. Psy-Group was part of a new wave of private intelligence firms that recruited from the ranks of Israel’s secret services—self-described “private Mossads.” The most aggressive of these firms seemed willing to do just about anything for their clients.
Psy-Group stood out from many of its rivals because it didn’t just gather intelligence; it specialized in covertly spreading messages to influence what people believed and how they behaved. Its operatives took advantage of technological innovations and lax governmental oversight. “Social media allows you to reach virtually anyone and to play with their minds,” Uzi Shaya, a former senior Israeli intelligence officer, said. “You can do whatever you want. You can be whoever you want. It’s a place where wars are fought, elections are won, and terror is promoted. There are no regulations. It is a no man’s land.”
In recent years, Psy-Group has conceived of a variety of elaborate covert operations. In Amsterdam, the firm prepared a report on a religious sect called the Brunstad Christian Church, whose Norwegian leader, Psy-Group noted, claimed to have written “a more important book than the New Testament.” In Gabon, Psy-Group pitched “Operation Bentley”—an effort to “preserve” President Ali Bongo Ondimba’s hold on power by collecting and disseminating intelligence about his main political rival. (It’s unclear whether or not the operations in Amsterdam and Gabon were carried out. A spokesperson for Brunstad said that it was “plainly ridiculous” that the church considered “any book” to be more important than the Bible. Ondimba’s representatives could not be reached for comment.) In another project, targeting the South African billionaire heirs of an apartheid-era skin-lightening company, Psy-Group secretly recorded family members of the heirs describing them as greedy and, in one case, as a “piece of shit.” In New York, Psy-Group mounted a campaign on behalf of wealthy Jewish-American donors to embarrass and intimidate activists on American college campuses who support a movement to put economic pressure on Israel because of its treatment of the Palestinians.
Psy-Group’s larger ambition was to break into the U.S. election market.
Illustration by Javier Jaén, The New Yorker